Welcome to Testknot, a cloud-based test automation platform designed to help organizations streamline and accelerate their testing processes. These Terms and Conditions ("Terms") govern your use of Testknot’s services, website, software, and related offerings ("Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must refrain from using the Services.

1. Definitions

• Company, We, Us or Our refers to Testknot, its affiliates, and team members.
• User, You, Your refers to any individual or entity using our Services.
• Services refer to the Testknot test automation platform, including all software, APIs, documentation, and support.
• Account refers to the registered user profile required to access and use the Services.
• Subscription Plan refers to the pricing and usage tiers for accessing our Services.
• Confidential Information refers to all non-public data exchanged between the parties.
• Applicable Laws refer to all national and international laws, regulations, and compliance standards governing the use of our Services.
• Third-Party Services refer to external applications, tools, or integrations used in conjunction with our Services.

2. Acceptance of Terms

By accessing or using Testknot, you acknowledge that you have read, understood, and agreed to be bound by these Terms. Your continued use of the Services constitutes acceptance of any updated Terms. If you do not agree, you must discontinue use immediately.

3. Eligibility & Account Registration

3.1 Eligibility

To use Testknot, you must be at least 18 years old and legally capable of entering into a binding agreement. If you are using the Services on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.

3.2 Account Creation

To access certain features of the Services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We are not liable for any unauthorized access to your account.

3.3 Account Suspension & Termination

We reserve the right to suspend, restrict, or terminate your access to our Services if:

• You violate these Terms or any Applicable Laws.
• You engage in fraudulent, abusive, or illegal activities.
• Your subscription fees remain unpaid beyond the due date.
• Your actions harm the security, integrity, or reputation of Testknot.
• You misuse the Services in a way that impacts other users or system performance.

4. License & Permitted Use

4.1 License Grant

We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services strictly as outlined in these Terms. This license does not transfer any ownership rights.

4.2 Restrictions

You shall not:

• Modify, reverse-engineer, decompile, or disassemble any part of our software.
• Use our Services to distribute malware, spam, or illegal content.
• Circumvent any security measures or attempt unauthorized access.
• Use Testknot for any purpose other than software testing automation.
• Resell, sublicense, or redistribute any part of our Services without explicit permission.
• Use automated bots or scripts to manipulate or exploit our Services.

5. Your Responsibilities

In addition to the obligations outlined above, you agree to:

• Account Security: Maintain the confidentiality of your account credentials and immediately notify us of any unauthorized use or security breaches.
• Accurate Information: Provide and maintain accurate, current, and complete information during registration and while using the Services.
• Compliance: Use the Services in compliance with all Applicable Laws, regulations, and third-party agreements.
• Proper Use: Follow all guidelines, instructions, and policies provided by Testknot regarding the use of the Services.

6. Services

Testknot offers a range of test automation solutions including, but not limited to, software testing, API testing, and integration support.

• Scope of Services: The Services are designed to assist with the automation and management of software testing processes.
• Modifications: We reserve the right to modify, suspend, or discontinue any aspect of the Services at our sole discretion.
• Availability: While we strive to maintain a high level of service availability, we do not guarantee uninterrupted, timely, or error-free operation.

7. User Content

7.1 Responsibility for Content:

You are solely responsible for any data, text, images, software, or other materials (“User Content”) that you upload, post, or otherwise transmit through the Services.

7.2 Grant of License:

By submitting User Content, you grant Testknot a non-exclusive, worldwide, royalty-free, transferable license to access, use, reproduce, modify, adapt, publish, translate, distribute, and display such content solely as is reasonable and necessary for Service Provider to operate, promote and improve its Services.

7.3 Prohibited Content:

You agree not to upload or transmit any content that is unlawful, defamatory, obscene, or infringes upon any intellectual property or proprietary rights of any third party.

7.4 Monitoring:

While we may monitor User Content to ensure compliance with these Terms, we do not guarantee any review or pre-approval, and we are not responsible for any User Content posted by users.

8. Subscription, Payments & Refund and Cancellation Policy

8.1 Subscription Plans:

Testknot offers various subscription plans tailored to different usage levels and feature sets. Detailed information on pricing, features, and usage limits is provided on our website.

8.2 Payment & Billing:

Payment is due in advance for the chosen subscription period. By subscribing, you agree to provide valid payment information and authorize us to charge the applicable fees.

8.3 Late Payments:

Failure to make timely payments may result in the suspension or termination of your account until outstanding fees are paid.

8.4 Refund Policy:

We strive to provide a transparent experience for all users. Please carefully review our refund terms before subscribing to any paid plan:

• Refunds Offered: We do not offer refunds for any of our paid plans or services, regardless of usage or early termination by the user.
• Free Trial Encouraged: To ensure our platform meets your expectations, we offer a free trial period with full access to core features. We strongly encourage users to take advantage of this trial to evaluate the platform before making a purchase decision.
• Informed Commitment: By subscribing to any of our paid plans, you acknowledge and agree that all fees are non-refundable, even if the subscription is terminated before the end of the billing cycle.

8.5 Cancellation Policy:

We aim to provide flexibility while maintaining the integrity of our subscription-based model. Users can manage their subscriptions as follows:

• Cancel Anytime: Users may cancel their subscription at any time during the billing cycle. Cancellation will prevent future renewals but will not affect access to the current paid period.
• No Pro-Rata Refunds: Upon cancellation, the subscription remains active until the end of the current billing term. No refunds or credits will be issued for any unused portion of the subscription period.
• How to Cancel: To cancel your subscription, users are required to send a cancellation request to our official support email at support@testknot.com. Please include your registered account details to expedite the process.
• Data Responsibility: Users are solely responsible for exporting and downloading their data as allowed in the system before cancelling their subscription or before the subscription period ends. We do not offer post-cancellation or post expiration of subscription data recovery or backup services,and no data will be retrievable once the subscription expires.

9. Warranties & Disclaimers

9.1 Disclaimer of Warranties:

The Services are provided on an “as is” and “as available” basis without any warranties, either express or implied. Testknot expressly disclaims:

• Any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Any warranty that the Services will meet your requirements or be available without interruption, error-free, or secure.

Customer acknowledges that there are risks inherent in internet connectivity that could result in loss of customer privacy, data, confidential information and property.

9.2 No Guarantee of Service:

While we make efforts to ensure the reliability and quality of the Services, we do not warrant that the Services will be error-free or that defects will be corrected.

9.3 Third-Party Services:

Any integrations or links to third-party services are provided solely as a convenience. Testknot does not warrant or assume responsibility for any third-party services, and your use of such services is subject to the terms and conditions of the respective providers.

10. Data Privacy & Security

10.1 Data Protection:

We collect and process user data in accordance with our Privacy Policy. By using our Services, you consent to the collection, processing, and storage of your data.

10.2 Security Measures:

We implement reasonable security measures to protect your data. However, we cannot guarantee complete security and recommend that you take appropriate measures to protect sensitive information.

10.3 Third-Party Integrations:

Testknot may integrate with third-party applications for enhanced functionality. Users acknowledge that third-party services are governed by their respective terms and policies.

11. Intellectual Property Rights

All intellectual property rights, including trademarks, copyrights, and patents related to Testknot and the Services, remain the sole property of the Company.

• Usage Restrictions: You may not use any of our intellectual property without prior written consent.

12. Confidentiality

Both parties agree to maintain the confidentiality of any non-public information exchanged during the course of using the Services.

• Disclosure: Neither party will disclose such confidential information to third parties without prior written consent, except as required by law.

13. Disclaimer of Warranties

We provide the Services "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted, error-free operation or that our Services will meet your expectations.

14. Limitation of Liability

To the extent permitted by law, Testknot shall not be liable for any:

• Indirect, incidental, or consequential damages.
• Data loss, business interruptions, or loss of profits resulting from the use of our Services.
• Claims arising due to violations of regulatory compliance by users.
• Unauthorized access to user accounts due to negligence in maintaining login credentials.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be notified via email or by posting an updated version on our website. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

16. Miscellaneous

16.1 Entire Agreement:

These Terms, together with any policies or guidelines referenced herein, constitute the entire agreement between you and Testknot regarding the use of the Services.

16.2 Severability:

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.3 Force Majeure:

Testknot shall not be liable for any failure to perform its obligations due to causes beyond its reasonable control, including natural disasters, strikes, or other events of force majeure.

17. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

• Email: support@testknot.com
• Website: testknot.com